Expert guidance.
Never outsourced.
In house first-line and direct access to people who live in the product.
Self-help & knowledge base
Find answers fast
The Cyberhaven Support Center is your hub to open cases, find answers, and stay ahead of product changes.
From here you can:
- Open and track support cases in the support center.
- Search the knowledge base for how‑tos, FAQs, and best practices.
- Review release notes and product documentation before and after updates.
Release Notes
Review the latest release notes and related documentation before you deploy. Stay on top of new features, fixes, and behavior changes.
Knowledge Base
Access troubleshooting guides, how‑tos, FAQs, and best practices to unblock your team quickly—available 24/7.
Quick Fix Guides
Use step‑by‑step workflows to diagnose and resolve common Cyberhaven issues faster—with guided case submission and inline suggestions.
Fast-track your data security program with Cyberhaven services
From implementation to ongoing optimization, our expert services help you maximize Cyberhaven at every stage.
Onboarding Services
Get to value fast with structured onboarding led by Cyberhaven experts—deployment, integrations, and initial policies tuned to your top insider‑risk and AI security use cases
Analyst Services
If you want continuous optimiContinuous optimization and insights from a dedicated data protection analyst who runs data discovery, fine‑tunes policies and datasets, and delivers business‑ready reports on risky activity and new use cases.zation and better reporting
TAM Services
A Technical Account Manager who owns your long‑term roadmap with Cyberhaven—leading weekly working sessions, reviewing environment health, and aligning new features to your goals.
Support engineers available
Hours
9:00 AM – 5:00 PM ET
Availability
Monday - Friday
24/7 access to support portal and all self-service resources
Sign in anytime to open cases, review case history, and use knowledge base, release notes, and documentation.
Structured case intake
Guided case submission with clear Case Types, required diagnostics, and inline knowlegde suggestions for faster triage.
In-portal feedback and CSAT survets
Share feedback and complete CSAT surveys after key actions so we can continuously improve your support experience.
Follow‑the‑sun support for high‑severity incidents, with on‑call engineers monitoring, triaging, and escalating issues so you’re covered even outside local business hours.
Global on‑call coverage for S0/S1 incidents is expanding in phases: moving to 5×24 coverage targeted for April, with a planned 7×24 phase currently projected for October.
Coverage & SLAs at a glance
Platform availability
24/7/365 — fully managed cloud service on Google Cloud Platform, with a 99.8% monthly uptime target under normal operating conditions.
Support hours
9:00 AM–5:00 PM Eastern Time (ET), Monday–Friday, excluding U.S. holidays.
Self-service resources
24/7 access to knowledge base, release notes, and documentation in the Support Center.
How to get help?
If something is broken or blocking you right now
Sign in to the Support Center and open a case with details, logs, and screenshots so engineers can start troubleshooting immediately.
If you’re configuring or troubleshooting on your own
Start with the Knowledge base for common issues, configuration guidance, and FAQs.
If you’re planning an upgrade or validating behavior after a change
Review the latest Release notes and relevant Documentation before and after you deploy changes.
Unified visibility and enforcement
Cyberhaven AI & data security platform
One unified solution for protecting data wherever it lives and goes.
DSPM
Discover and classify data, detect risk as it flows between clouds and devices, and secure it automatically with Data Security Posture Management.
DLP
Protect data and stop exfiltration: coach users and block leaks across email, web, cloud, and devices with reimagined Data Loss Prevention.
IRM
Combine data and behavior signals to stop insider threats, clarify intent, and catch slow-burning risks with Insider Risk Management.
AI security
Increase AI adoption securely, understand shadow AI usage, assess AI risk posture, and prevent leaks without blocking teams with AI Security.
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