Overview
The organization is a surgical robotics company focused on advancing patient care through innovative technology. It develops and manufactures robotic systems that support minimally invasive surgery, combining robotics, imaging, and software to help clinicians deliver precise and consistent treatment. With a strong emphasis on partnering with healthcare providers, this commitment to innovation extends beyond the operating room and into how the organization approaches internal priorities such as protecting sensitive data and supporting secure operations.
Challenges
Protecting critical IP
Ensuring the security of proprietary surgical robotics designs to safeguard company value and prevent potential intellectual property loss.
Organizational responsibility
Empowering IT teams to take ownership of data security across all departments, making protection of sensitive information integral to overall company safety.
Rapidly evolving technology
Managing new SaaS apps and collaboration tools while maintaining visibility and control over data movement across the IT environment.
Understanding data flow
Gaining clear insight into where critical data resides and how it moves, enabling faster detection of potential exposure and risk mitigation.
“Cyberhaven DSPM is a pretty powerful tool. It’s going to become critical in being able to manage and protect our data.”
Challenge and Impact
For a surgical robotics company operating in a highly sensitive and IP driven environment, protecting data is fundamental to protecting the business itself. Intellectual property and proprietary information are central to the organization’s value, making data security inseparable from overall company security.
"Data security is integral to basically all company security. You are protecting IP and protecting the company's value."
— IT Systems Engineering Team Manager, Surgical Robotics Company
The manager of the IT systems engineering team approaches security with that responsibility in mind.
That responsibility is made more complex by the constant evolution of the technology environment. New SaaS applications, services, and collaboration tools are continually introduced within the IT environment, creating new paths for data to move and new challenges for maintaining control.
“There’s always a new SaaS app and people want to put data into it,” he stated. “If you don’t have a good understanding of where your data is going, then you can’t protect it properly.”
— IT Systems Engineering Team Manager, Surgical Robotics Company
As a result, the challenge extended beyond simply putting controls in place. The organization needed a clear understanding of where data lived, how it moved, and who had access to it across both cloud and endpoint environments in order to effectively manage risk.
Looking Ahead
As data permissions and access change continuously, visibility must keep pace. For the team lead, scan frequency and timeliness are not just technical considerations but critical factors in limiting risk.
“With DSPM, frequency of the scan is critical,” he said. “If something is available for twenty four hours, that’s a huge amount of damage that could happen.”
From his perspective, DSPM platforms that operate on long scan intervals introduce unacceptable gaps in coverage. Without timely insight, organizations may not know sensitive data is exposed until it is too late.
“Any DSPM platform that is on a twelve or twenty four hour scale is almost useless,” he stated. “You need to be able to react appropriately and quickly to a potential data leak.”
Looking ahead, Cyberhaven’s ability to show data flow, permissions, and access across multiple platforms remains central to how the organization approaches data security and risk management.
Solution
End-to-End Visibility
Cyberhaven gave the team visibility across both endpoint and cloud environments, allowing them to understand how data moved with context rather than relying on static definitions, assumptions, or labels. Instead of piecing together information from separate tools, the security team could see data movement end-to-end in a single platform.
Integration with Existing Tools
“With Cyberhaven, I can integrate it on the back end to things like Exchange, Slack, and SharePoint,” Hagos said. “It gives me actionable information.”
Prioritizing What Matters
That visibility shifted how the team spent its time. Rather than focusing on configuring rules without clarity, Cyberhaven helped surface what mattered most so action could be prioritized effectively.
I know what the most important things are and where to take action on those things,” he stated.
Combining DSPM and DLP
By bringing data security posture management (DSPM) and data loss prevention (DLP) together, Cyberhaven helped close gaps that often appear when cloud and endpoint monitoring operate in isolation.
“For DLP and DSPM to be effective, they have to work together. If they don’t talk to each other, then you’re always going to have a gap,” Hagos said.
Tracing Data Across Environments
That combined visibility became especially clear when the team lead saw Cyberhaven trace data across environments, connecting activity on the endpoint with movement in the cloud.
A Powerful Tool for Data Protection
“I realized at that point this is a pretty powerful tool,” he said. “It’s going to become critical in being able to manage and protect our data.”
Conclusion
For the organization, protecting sensitive data depends on having a clear and continuous understanding of how that data moves across the environment. Cyberhaven has become a core part of enabling that visibility and supporting a more effective approach to data protection.
“I would describe Cyberhaven as a modern DLP solution,” he said. “It’s about understanding where data started, where it ended, and the actions taken in between.
— IT Systems Engineering Team Manager, Surgical Robotics Company
Beyond the technology itself, the ongoing partnership has also been important to the team.
“My experience with Cyberhaven’s customer service team has been excellent,” he said. “The product brings in the customer, but the customer service keeps the customer there.”
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